1. 1. 1. 1. Be 18 years of age or older.

         2. Have completed Year 10 or higher (or equivalent education).

         3. Possess basic English and numeracy skills (a Language, Literacy and Numeracy [LLN] assessment may be required).

         4. Have basic digital literacy and access to a computer or tablet.

         5. Be physically capable of performing care-related duties (including manual handling tasks).

         6. Hold or be willing to obtain the following before work placement:

         7. National Police Check

         8. Working With Children Check

         9. NDIS Worker Screening Check

         10. First Aid and CPR Certificates

         11. Up-to-date immunisations (as per NSW Health guidelines)

1. 1. 1. 1. 24 weeks total duration
         2. 20 hours per week, including:
         • 16 hours of scheduled training and practical simulation/workshops
         • 4 hours of self-paced learning through the Learning Management System (LMS)
      2. 3. 120 hours of mandatory work placement, completed over 3 weeks
         4. Rolling enrolments available – students can commence throughout the year

Note: All-inclusive pricing, no additional fees will be charged. This fee covers classroom training, online learning materials, simulated lab sessions, and work placement support.

After earning the Certificate IV in Community Services, you can pursue:

• Certificate IV in Ageing Support
• Diploma of Community Services
• Diploma of Nursing
• Bachelor of Nursing (tertiary level)

Recognition of Prior Learning (RPL)

You can apply for Recognition of Prior Learning (RPL) if you have relevant skills, knowledge, work experience, or previous study related to the course.

RPL may be granted through:

• Previous employment experience
• Formal or informal training
• Workplace learning
• Volunteer work or community experience
• Prior completed studies

Students may be required to provide:

• Resume/CV
• Job descriptions
• References or employer letters
• Certificates or transcripts
• Work samples or evidence of competency

All RPL applications are assessed individually by qualified trainers and assessors in accordance with BIC policies and training package requirements.

Credit Transfer

Credit Transfer (CT) is available for students who have successfully completed identical or equivalent nationally recognised units with another Registered Training Organisation (RTO).

To apply for Credit Transfer, students must provide:

• A certified copy of their Statement of Attainment or Qualification
• A USI transcript (if requested)

Where the unit code and title match the current course requirements, credit transfer will generally be granted without further assessment.

Students are encouraged to discuss RPL or Credit Transfer options with BIC prior to enrolment or during the orientation process.

All training sessions are conducted at our office located at Suite 1, level 4,126 Church Street, Parramatta NSW 2150, adjacent to the railway station.

• Case Worker (Community Services)
• Community Education Worker
• Family Support Worker
• Outreach Officer

• Provide person-centred support to individuals, families, and communities
• Assist clients to access community services and referral pathways
• Support client wellbeing, independence, and social inclusion
• Maintain accurate documentation and client confidentiality
• Work collaboratively within legal, ethical, and organisational guidelines

• Caring attitude
• Effective communicator
• Empathy
• Physical requirements like strength, mobility, hearing and good vision
• Mental Endurances
• Problem solving skills
• Respecting all cultures their values and beliefs

• Delivery is a combination of methods to cover the theory and practice requirements. It includes:

  • Face-to-face learning
  • Online LMS
  • Simulation-based training
  • Self-paced learning
  • Work placements

To earn this nationally recognised qualification, you must complete all units to a job-ready standard. Each unit includes the following assessment tasks:

•  Knowledge tests with multiple choice questions, short answer questions, matching sentences, diagrams
•  Case studies and projects
•  Practical demonstrations observed and assessed in a simulated environment
•  Clinical skills demonstration in the workplace, assessed by our facilitator