1. 1. 1. 1. 1. Be 18 years or older.

            2. Have completed Year 12 or equivalent, OR have relevant vocational experience.

            3. Possess basic English, digital literacy, and communication skills.

            4. Have access to a computer or tablet for online study.

            5. Be willing to complete workplace-based tasks and assessments.

1. 1. 1. 1. 1. 53 weeks total duration

            2. 20 hours per week, including:

            • 16 hours of scheduled training and practical simulation/workshops

            • 4 hours of self-paced learning through the Learning Management System (LMS)

            3. 120 hours of mandatory work placement, completed over 3 weeks

            4. Rolling enrolments available – students can commence throughout the year

Note: All-inclusive pricing, no additional fees will be charged. This fee covers classroom training, online learning materials, simulated lab sessions, and work placement support.

Upon successful completion, learners may continue into:

• BSB60420 Advanced Diploma of Leadership and Management
• BSB50820 Diploma of Project Management
• Higher education pathways (depending on provider requirements)

The Diploma consists of 12 units (6 core + 6 electives).

RPL and Credit Transfer are available for eligible students with relevant prior study or industry experience.

All training sessions are conducted at our office located at Suite1, Level 4, 126 Church Street, Parramatta NSW 2150, adjacent to the railway station.

• Team Leader
• Supervisor
• Operations Coordinator
• Office Manager
• Business Development Coordinator
• Administration Manager
• Project Team Leader
• Customer Service Manager
• Retail Manager
• Practice Manager
• Warehouse or Logistics Supervisor
• Human Resources Assistant/Coordinator
• Frontline Manager
• Small Business Manager
• Executive Team Coordinator

• Leading and supervising team members
• Managing workplace communication and staff performance
• Coordinating daily business operations
• Assisting with planning and organisational goals
• Solving workplace problems and making decisions
• Maintaining workplace policies and procedures
• Supporting customer service and client relationships
• Monitoring work health and safety requirements
• Organising staff schedules and workflow
• Participating in team meetings and project coordination

• Strong communication skills
• Leadership and teamwork abilities
• Professional and positive attitude
• Good problem-solving skills
• Organised and time management skills
• Ability to work independently and in teams
• Adaptable and flexible in the workplace
• Customer-focused approach
• Reliable and responsible behaviour
• Ability to handle workplace pressure professionally

• Delivery is a combination of methods to cover the theory and practice requirements. It includes:

  • Face-to-face learning
  • Online LMS
  • Self-paced learning

To earn this nationally recognised qualification, you must complete all units to a job-ready standard. Each unit includes the following assessment tasks:

• Knowledge tests with multiple choice questions, short answer questions, matching sentences, diagrams
•  Case studies and projects
•  Observations