Student Assistance Services

We are here to support your success

Student Support Services

At Bristol International College, we are committed to supporting students throughout their entire learning journey. We provide academic and non-academic support services to help students successfully complete their course, achieve their goals, and maintain their wellbeing.

Our support services are available to all students and are delivered in a respectful, inclusive and confidential manner, subject to our duty of care and legal obligations.

How support is delivered

Our student support team can connect with you through a range of channels to suit your schedule, location, and preferences.

BIC is committed to:

Early identification of students who may require support
Accessible and inclusive communication
Reasonable adjustments for students with additional needs
Academic and study skills development
Student wellbeing and pastoral support
Continuous review and improvement of support services

How we identify & support students at risk

At BIC, we actively monitor student progress to identify students who may require additional support as early as possible. Our goal is to ensure students receive the right support at the right time.

How we identify students needing support

Class attendance monitoring
Participation and engagement in the LMS
Assessment submission patterns
Trainer and assessor referrals
Student self-referrals
Pre- and post-census engagement checks
Communication regarding academic or personal challenges

Support strategies we may put in place

Additional academic support
Study planning assistance
LLN (Language, Literacy and Numeracy) support
Assessment guidance
Wellbeing support referrals
Flexible learning arrangements where appropriate
Reasonable adjustments for disability or medical conditions

Academic Support Services

From the moment you arrive at BIC, our academic support team is here to help you build the skills and confidence you need to succeed in your studies.

Orientation & Student Induction

A comprehensive orientation program to help students transition smoothly into study, covering the college environment, learning resources, policies, and support services.

Study Skills Support

Assistance with time management, note-taking, research, assessment preparation, and building independent learning skills.

Academic Writing & Referencing

Support with academic writing, report preparation, referencing styles, and assessment presentation to help you produce quality work.

Language, Literacy & Numeracy (LLN)

One-on-one assistance and additional learning resources for students who require extra support with language, literacy, or numeracy.

Digital Literacy & LMS Support

Assistance using computers, online learning platforms, email systems, and digital resources required throughout your studies.

Work Placement Support

Guidance regarding placement preparation, workplace expectations, and communication with placement providers before and during placement.

External Student Support Services

From the moment you arrive at BIC, our academic support team is here to help you build the skills and confidence you need to succeed in your studies.

Wellbeing & Pastoral Support

Students experiencing personal challenges are encouraged to seek guidance and support from our student support staff at any time.

Counselling & Mental Health Referral

Students may be referred to external counselling and mental health support services when professional assistance is required.

Disability Support & Reasonable Adjustment

Reasonable adjustments are available for students with disability or medical conditions to support equitable participation in study.

Career Guidance & Employability

Support includes resume guidance, interview preparation, and employability skills development to help you enter the workforce with confidence.

Cultural Inclusion & Diversity

BIC promotes an inclusive environment where all students are treated with respect, fairness, and cultural sensitivity.

Aboriginal & Torres Strait Islander Support

Culturally appropriate support services and referral pathways are available for Aboriginal and Torres Strait Islander students.

Continuous Improvement of Support Services

BIC regularly reviews and improves its student support services to ensure they remain effective, relevant, and responsive to the needs of our student community.

Our commitment to continuous improvement means that student feedback directly shapes how we deliver support — ensuring every student has the best possible experience at BIC.

Need support? We are here to help.

Our student support team is ready to help you with any academic, personal, or wellbeing concern. Don’t hesitate to reach out — early support leads to better outcomes.